Read our guide to learn more. Incident management is the process of identifying, analyzing, and solving small issues before they become big problems. Incident management is a structured approach to identifying, analyzing, and resolving unplanned service disruptions.
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Today, we will discuss all the ins and outs of incident management, its essential steps, different forms, and the best tools and practices for optimizing your incident management strategies. Incident management is the process of effectively handling and resolving all incidents to swiftly restore regular business operations. Incident management aims to ensure business continuity by identifying, analysing and resolving service interruptions and then restoring normal service operations quickly with minimal impact on business.
Incident management is a process used by itops and devops teams to address unplanned events that can affect service quality or service operations.
Its main objective is to restore normal operations quickly, reduce. Incident management is the process used by development and it operations teams to respond to an unplanned event or service interruption and restore the service to its operational state.
