The approvers field contains all the users that can approve, not necessarily the ones who actually approved the issue. Hello, i'm trying to setup issue in jsd with approvals. In my system the approvers field created by jira is a multiple user selection field.
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So we have a group of 10 users who are able to approve a. I currently have an automation set so that when a change request is submitted, three specific users are set as approvers. There is plenty of docs, but i'm missing a crucial piece i can't find online.
Using the steps below you will be able to show customers just a short list of approvers on your service project.
Hi, i've been struggling for hours and hours, but can't find a way to get the names of approvers who approved an issue. Hi, there is a lot of questions and answers about how to set up an approvers in jira service desk. In our instance we send an email as well as a slack message. Approvers (at least in our use case) are usually customers and on the customer license, typically the reporter's manager.
But on the right panel, under approvals, you can see all the. On my request type order. Unfortunately i didn´t found any right answer to my problem. How can i add users or agents to the approver group.
By default, as you know your service project comes with an approvers field for adding individual approvers, and an approver groups field for adding groups of approvers.
I have been given a requirement that a field be added that list. Are you using this in a service management project with an approval step added to the workflow? Whether you’re handling it service requests, change management approvals or internal workflow approvals, jira’s approval system allows designated approvers to accept or reject tickets.
